Aged Care Activities, Aged Care Standards, Uncategorized

Home care providers – Know your rights and obligations

Home care providers – Know your rights and obligations 

If you provide goods and services to a consumer, in particular those with a Home Care Package, you need to make sure you are complying with the Competition and Consumer Act 2010, which includes the Australian Consumer Law. This is in addition to your responsibilities under the Aged Care Act 1997 and other relevant legislation.

There are some simple things you can do to make sure you are doing the right thing for your clients, and meeting your legal responsibilities. For example, you should:

  • always give clear, honest and complete information about your service to consumers, this includes information displayed on the My Aged Care website
  • give them time to make their decisions and ask for help if they need to
  • avoid pressuring consumers and adopting commission-based business models which might lead to pressure selling
  • make sure all the terms in your agreements are fair for all parties
  • provide a clear and easy dispute resolution process, this will benefit your business in the long run.

New resources

Information is available to help providers and consumers understand their rights and responsibilities. You can find these resources on the Australian Competition and Consumer Commission website.

 

 

Aged Care Activities, Aged Care Guides, Aged Care Programs

Arts on Prescription – Sector Guide

woman pouring down a brown paint

Arts on Prescription is dear to my heart. From first hand experience I have watched my mother and father-in-law flourish while attending Arts on Prescription. At 85 and 86 my mother-in law-had always enjoyed being creative and using her gift with creativity to paint, knit, crochet, make craft items and attend to a lovely garden. Arts on Prescription rekindled this love and extended my mother-in-law to try new ways of painting and set up a easel and paints in their front room.

My father-in-law was born left handed but lived through the era where he had to use his right hand or be beaten. When he started Arts on Prescription one of the first tasks was to paint with the hand that you do not write with; this for my father in law at 85 was his left hand. The very hand he was not allowed to write with or use for over 80 years. Only to discovered he could paint with his left hand. Lovely pieces we now have framed in our home.

If you have the opportunity in your service to run Art on Prescription or are a consumer who has the opportunity to join an art course; whether in be painting, drawing, music, dancing, woodwork etc do it!

My mother in law painted the picture used in Hammondcare’s promotional material below. 

I applaud HammondCare for making these resources available. See below. Judy  

Using the arts to promote healthy and active ageing

Arts on Prescription uses participatory arts programs, alongside traditional health care, to help older people improve their physical and mental wellbeing. Creating art has a positive impact on a range of challenges to wellbeing, such as anxiety, depression, social isolation and bereavement, while singing and movement art forms can improve physical health and mobility.

Arts on Prescription links older people with professional artists to explore and enjoy a wide range of artistic endeavours in a regular small group setting over ten weeks.

Download the free Sector Guide

HammondCare’s Sector Guide is a free resource that guides you in establishing an Arts on Prescription program.

In order to download your free Sector Guide, please click here go to the Arts on Prescription page on the HammondCare website and choose the version most suitable for you. Complete the form on the page to help HammondCare understand how you are using the guide. Let them know that All Things Aged Care referred you!