Quick reference guide – creating service delivery outlets and adding service information using the My Aged Care provider portal
As a My Aged Care Team Leader for a regional assessment service and a sector support and development officer, one of the most important messages I tried to get across to service providers was this critical information about getting your outlet information correct in the service provider My Aged Care portal.
Administrators within organisations, I urge you to study this guide and get it right. It is essential to your business – to ensure thay accurate information is available to consumers and also for assessors to make appropriate referrals. It is your responsibility to get it right.
I am thrilled to see this Quick reference Guide published. If you need help with this vital piece of work All Things Aged Care can assist. The Department explains:
“This Quick Reference Guide has been designed to inform those who perform the role of ‘Administrator’ within the My Aged Care provider portal (the provider portal) of the procedures for creating and maintaining information about service delivery outlets.
“Information about aged care services provided by each service provider (provider), including some information about non-Commonwealth funded aged care services, is publicly displayed in the service finder on the My Aged Care website. This information is also used by My Aged Care contact centre staff and assessors to refer clients for services.
“Please note: It is critically important that service information is maintained by providers to ensure appropriate referrals are sent to providers. Only staff assigned the role of Organisation Administrator in the provider portal can create outlets. Staff can then be assigned to outlets and service delivery information can be added for each outlet.
“Only staff assigned the role of Organisation Administrator or Outlet Administrator can add or update service information. An outlet identifies the location or area from which service providers deliver a specific service. Each outlet can have different staff, service information, locations and contact details.
“You will need to set up one or more outlets in the provider portal to add and maintain information about the services your organisation delivers. To ensure that your services will be displayed on the service finder, you must set up an active outlet with an address and a service item under an operational outlet.
“For detailed information on the process to transferring services between outlets and clients between services, see Quick Reference Guide – Transfer Clients and Services, available on the department’s website.”
A Quick Reference Guide is available to support providers with this process.
All Things Aged Care 